CISCO - CCNP - CIT (642-831)

Description ATS’s Cisco Internetwork Troubleshooting course will show you how to develop a troubleshooting method for network support. Expert Michael Storm provides a brief overview of the various popular network technologies then shows you how to identify potential targets for troubleshooting network problems. This course provides examples of troubleshooting some common network problems, which will help you identify and list items for documenting a troubleshooting process. At the conclusion of this course you will understand CIT, have additional resources for supplementing technical knowledge, and be prepared to pass the Cisco Internetwork Troubleshooting exam.

Course Outline

Module 1
Section A: Introduction Objectives Prerequisites CCNP Certification CIT Lab Environment
Section B: Troubleshooting Model Methodology Problem-Solving Model Define Problem Gather Facts Consider Possibilities Action Plan Observe Results Document Problem
Section C: Document Standards/Baseline Preparing Create Standards Solution Templates Baseline Documentation Process
Section D: Documenting the Network Proper Documentation Network Devices Config Tables Topology Diagram Discover Config. End Systems Detailed Topology Diagram End System Discovery
Section E: Gather Facts Troubleshooting Plan Troubleshoot Approach ID LAN Targets Reduce LAN Targets ID Campus Targets Reduce Campus Targets ID WAN Targets Reduce WAN Targets
Section F: Data Link Targets Protocol Targets Troubleshoot Physical Verifying Data Link Protocol Characteristics Connection-Oriented Conn-Oriented Protocols Connectionless Connectionless Protocols
Section G: Connection Sequences TCP Three-Way Sequence NetWare NetWare Sequence AppleTalk AppleTalk Sequence
Section H: OSI & Ethernet Troubleshooting with OSI Review OSI Model Data Link Layer LAN 802.x Standards Ethernet CSMA/CD 802.3 Frame Format 802.2 & SNAP

Module 2
Section A: Ring Topologies Token Ring MSAUs Token Ring Process Token Ring Frames ANSI FDDI ANSI FDDI Process FDDI Frame Format
Section B: Point-to-Point Protocol PPP PPP & OSI Model PPP Frame Format PPP LCP Options PPP Authentication PAP CHAP Multilink
Section C: Packet-Switched WANs X.25 X.25 Specifications Frame Relay Frame Relay Components Frame Relay Frames LMI LMI Frame Format
Section D: ISDN ISDN Service BRI & PRI ISDN Components ISDN Interfaces ISDN Schema Terminal Equipment ISDN Frame Format
Section E: ATM Basics Overview Services ATM Cell Format Virtual Connections ATM Layers ATM Adaption Layer ATM QoS Traffic Classes
Section F: ATM Addressing Overview 3 NSAP Formats Local AESA Format Connection Types LAN Emulation ATM Routing

Module 3
Section A: Network Layer Protocols IP Versions IP Troubleshooting TCP/UDP IP Addressing Routing IP IPX Protocol IPX Services
Section B: IPX Addressing & Routing External Addresses Internal Addresses Packet Encapsulation IPX SAP Common SAPs Routing IPX IPX RIP
Section C: Routing & Switching Routing Issues Routing Process Combined Function Advanced Switching Fast Switching
Section D: Switching in 7000 Series Components Enable Switch Modes Silicon Switching 7500 Enhancements NetFlow Switching
Section E: Debug & Logging IOS Debug Tool Debug Recommendations Using Debug Access List with Debug IOS Logging Options Commands/Levels
Section F: Diagnostic Tools Connectivity Ping Trace Show Interface Show Cmds. Memory Show Cmds. Operation Show Cmds.
Section G: Troubleshooting Resources Cisco Information Troubleshooting Guides CiscoWorks 2000 Netsys Director Tools Cisco WAN Manager

Module 4
Section A: Testing & Reporting Layer 1/Layer 2 Cable Testing Interface Testing Network Analyzers Cisco's TAC Opening Case Priority Levels Escalation Guideline
Section B: TCP/IP Lab 1 Basic Lab Trouble Ticket Potential Targets Target Isolation Verify Path Verify Node
Section C: TCP/IP Lab 2 Routing Problem Possible Targets View Interfaces Show IP EIGRP Neighbor Verify Isolated Target Turn Off Auto Summary Clear EIGRP Neighbors Observe Results
Section D: DHCP Lab Address Problem TCP/IP Targets Build Debug ACL Debug with ACL Debug Output Action Plan Use Analyzer Observe Results
Section E: Frame Relay Lab 1 WAN Connectivity Frame Relay Targets Gather Facts Verify Problem Modify Configuration Verify Results
Section F: Frame Relay Lab 2 Accessibility Issues Physical/Data Targets Action Plan

Module 5
Section A: Catalyst Switch Lab 1 Campus Network Catalyst Targets Verify Ports Config. Verify Node Config. Observe Results Port Issues Port Config. Targets Spanning Tree Protocol
Section B: VLAN Lab 1 Inter-VLAN Routing Trouble Ticket VLAN Targets Verify Trunking Verify VLAN Verify Routes VLAN Route Addressing
Section C: VLAN Lab 2 User Relocation Reallocate Ports Remove/Clean VLAN Use vtp status
Section D: ISDN Lab 1 Overview ISDN Targets Verify Configuration Use isdn status Verify Other End Verify ISDN Connection ISDN Switch Type
Section E: ISDN Lab 2 BRI Connection ISDN Targets Verify ISDN Config Verify SPID/Routes Modify SPID Identifier Observe Results Verify Connection

Price Per User Bundle £ 630 (Bundle of 5)

Complementary Courses
BSCI
BCRAN
BCMSN

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