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Module 1
 Section A: Getting
Started
• Introduction
• Configuring Outlook
• Adding an E-mail Account
• POP and IMAP Settings
• Interface Overview
• Startup Options
Section B: Manipulate
Outlook Options
• General Options
• Customizing the Quick Access Toolbar
• Customizing the Ribbon
• Language Options
Section C: Managing
Outlook Views
• The Navigation Pane
• Arranging Content Panes
• The Reading Pane
• To-Do Bar Options
• Screen Resolution Considerations
Section D: E-mail Organization Techniques
• Organizing with Custom Folders
• Using Categories
• Read vs. Unread
• Viewing Message Properties
• E-mail Follow Up
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Section E: Search
and Filter Tools
• Basic Searches
• Changing Search Options
• Recent Searches
• Search Folders
Section F: Create
and Format E-mails
• Composing E-mail
• Message Themes
• Theme or Stationery Options
• Formatting Text
• Changing Sentence Case
• Font Style and Justification
Section G: Insert
Content and Graphical Elements
• Quick Parts
• Inserting Images
• Inserting Charts
• Paste Special
• Inserting Hyperlinks
• Inserting Symbols and Horizontal Lines
• Creating a Signature
• Managing Signatures
Section H: Message
Send Options
• Addressing Options
• AutoComplete
• Hiding Receiver Addresses
• Specifying Sender Account
• Sent Items Folder
• Drafts Folder
• Flagging Messages
• Delivery Options
• Voting and Tracking Options
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Module 2
Section A: Managing
E-mails and Mailboxes
• Working with Attachments
• Attaching Files to E-mail
• Mailbox Size Considerations
• Mailbox Cleanup
• Save Attachments
• Remove Attachments
• Recover Attachments
• Lost Attachments
• Backing Up Outlook Data Files
• Restore Outlook Data Files
Section B: Managing
Conversations
• Conversations View
• Ignore Conversations
• Clean Up Conversations
Section C: Managing
Rules
• Creating Mail Rules
• Rule Exceptions
• Manage and Edit Rules
Section D: Quick
Steps
• Quick Steps vs. Macros
• Creating Quick Steps
• Manage and Edit
• Edit, Delete, and Duplicate
• Reset to Defaults
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Section E: Managing
Junk Mail
• Junk Mail
• Junk E-mail Options
• Safe Senders
• Safe Recipients
• Blocked Senders
• International Options
• Allow Specific Messages
Section F: RSS
Feeds and Social Networking
• URSS
• RSS Subscription
• Unsubscribe RSS Feeds
• People Pane
• Connect to Social Networks
• Text Messaging
• Third-Party Providers
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Module 3
Section A: Working
with Contacts
• Contact Mode
• Create New Contact
• Add Contact Information
• Contact List View Options
• Forward Contacts
• Update a Contact
• Suggested Contacts
• Import Contact List
Section B: Business
Cards and Contact Groups
• Modify a Business Card
• Create New Contact Group
• Manage Contact Groups
• Forward Contact Groups
• Update Contacts and Groups
• Add Notes to Groups
Section C: Working
with the Calendar Pane
• Arrange Calendar Views
• Calendar Options
• Holidays
• Calendar Color
• Display and Hide Calendars
• E-mail Calendars
• Calendar Groups
Section D: Managing
Appointments and Events
• Create a New Appointment
• Appointment Viewing Options
• Recurring Appointments
• Set Reminders
• Add Mail to Calendars
• Forward Appointments
Section E: Meeting
Requests
• Create Meeting Request
• Attach File
• Add Attendees
• Add Resources
• Change Meeting Time
• Set Response Options
• Update Meeting Request
• Cancel Meeting
• Propose New Meeting Time
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Section F: Managing
Tasks
• Task Options
• Create a New Task
• Assign Task
• Task Status Report
• Update Assigned Task
• Move to Another Folder
• Task Views
• Saved Views
Section G: Working
with Notes
• Launch Notes
• Create and Save Notes
• Organize Notes
• Notes Views
• Categorize Notes
Section H: Working
with Journals
• Launch the Journal
• Manual Journal Entry
• Journal Options
• Journal Views
• Edit Journal Entries
• Memory Options
Section I: Spelling
and Printing
• TSpell Check
• Spell Check Language Options
• Spell Check Options
• Print E-mail
• Print Outlook Items
• Print Attachments
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